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No-Show Protection

Available through Mobile Payments

Set boundaries. You're worth it.

Don’t let unreliable clients impact your livelihood. Keep them accountable with No-Show Protection from Booksy.

Your money, guaranteed.

Use Prepayments to collect an upfront deposit for your services. Your clients can secure their appointment, while you secure your income.

  • 25% fewer no-shows

  • Great for high-value or longer services and covering upfront costs

  • You decide how much to collect, and for which services

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Set clear expectations.

Use Cancellation Fees to charge for late cancellations and no-shows. Your clients will know to respect your time, from the very first booking.

  • 20% fewer cancellations

  • Great for recovering lost revenue

  • You choose whether to process or waive the fee









Up to $400



Figures based on average Booksy usage data. Results will vary.

How to set up Booksy No-Show Protection

Payments & Checkout Menu

Verify your account

First, you’ll need to enable Mobile Payments. Head to Settings > Payments & Checkout > Account Verification.


Set your rules

Enable Prepayments, Cancellation Fees, or both. Apply them to some or all services. Note: each service can only have one rule.


Define your policy

Add your Cancellation Policy to your Booksy Profile, so clients know exactly what to expect before booking.

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Reward Loyalty

For those clients you can always count on, use the Trusted Client feature to let them bypass Prepayments and Cancellation Fees when they book you on Booksy. Go to Settings > Payments & Checkout > No-Show Protection > Trusted Clients.

Industry leaders count on Booksy No-Show Protection


"Get away from 'that' type of client." Spifster | Spifster Nails

Taylor Leven for new website

"It makes communication easier." Taylor Leven | Headspace Barber

Get paid, faster.

As part of Booksy Payments, all funds collected through No-Show Protection will hit your account the next business day. If you need your money sooner, use Fast Payouts to get paid in 30 minutes for a 1% fee.

  • Contactless, in-app Mobile Payments

  • Next business day payouts

  • Fast Payouts in 30 minutes

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Protect your time and bottom line

set up no-show protection

Resources just for you

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Quick start guide

In this brief video, we'll show you how to set up No-Show Protection for your business.

Mobile Payments (Curtis Elliot)

Discover the benefits

Download our fact sheet to learn how revenue protection impacts your finances.


Get more out of Payments

Storing cards on file for No-Show Protection can also help you speed up Checkout.