Booksy is a Polish startup founded in 2015, offering an online platform for booking appointments and a business management system for the service industry. We are one of the fastest-growing Polish companies and an international leader in the beauty industry. We operate globally and have ambitious goals!

We are looking for a motivated and experienced Finance Business Partner to join our team!

As a Finance Business Partner, you will report directly to the Head of Controlling and work closely with country and functional managers supporting the performance of local markets as well as central functions. Your role will be to provide meaningful analysis and to be a trusted adviser supporting the decision-making process. The perfect candidate will demonstrate a willingness to work in a rapidly changing environment and an ability to shape new processes as well as improve old ones.

Your responsibilities:

• assisting in planning and financial modeling,
• supporting month closing process,
• preparing reports for management and the board of directors,
• responsible for assessing and monitoring commercial projects,
• contributing to ad-hoc analysis and projects in the finance function,
• supporting the development and implementation of financial processes,
• ensuring compliance with the company’s policies and procedures.

Our requirements:

• at least 3 years of experience as a Finance Business Partner in an international environment,
• experience with planning and management accounting as well as variance analysis,
• strong understanding of accounting principles,
• excellent stakeholder management skills,
• facilitation and conflict resolution,
• open-minded and goal-oriented mindset,
• fluent English (we are truly international),
• Excel / Google Sheets proficiency,
• VBA / SQL / apps script skills.

What we offer:

• contract type tailored to your needs & flexible working hours,
• competitive salary,
• remote work opportunities & dog-friendly offices (Warsaw, Bielsko-Biała),
• unique opportunity to become a Booksy Rocketship member :)
• interesting and challenging goals,
• work in a well-supportive team which is always ready to help (🥳click here and learn more about us!),
• values-driven culture, friendly and supportive Team,
• unique experience and opportunity to develop in a multicultural environment - we have teams in 6 countries, including USA, France and UK!
• perks: Private Medical Care, Multisport cards, Life Insurance, PetHelp, free online English lessons, cafeteria platform & many many more :)

Sounds interesting? Apply by completing the recruitment form :)  We're waiting for you!

~ Booksy Team

Rekrutacja na większość stanowisk w dziale  Customer Service (US Market) składa się z kilku etapów:

• Analiza nadesłanych CV
• Krótka rozmowa telefoniczna z rekruterem
• Spotkanie z Team Leaderem zespołu
• Weryfikacja umiejętności językowych - język angielski
• Decyzja :)
   

Booksy is a Polish startup founded in 2015, offering an online platform for booking appointments and a business management system for the beauty industry. We are one of the fastest-growing Polish companies and an international leader in our field. We operate globally and have ambitious goals!

As a Customer Service Rep, you will be working with business owners from the United States. You will add value to our company directly, by providing phone support to salon owners & employees who use our platform  to grow their business. You will not only be a product expert and knowledgeable about all things Booksy, but also responsible for  minimizing churn, maintaining account health and making sure our merchants are using our app to its fullest potential.

What you will do:

• Educate providers over the phone on product features and functionality.
• Actively listen to providers’ needs, troubleshoot technical problems, address provider concerns and escalate when necessary.
• Effectively multi-task and manage a large volume of calls
  Identify and assess providers’ needs to achieve the highest satisfaction with quality service.
• Provide accurate, valid and complete information by using the proper processes and tools. 
• Professionally manage escalations; provide appropriate solutions promptly and follow up to ensure satisfactory resolution.
• Keep accurate records of all interactions, inquiries and concerns via CRM management.
• Provide timely feedback to the company through the designated channels, regarding service issues, bug issues or provider concerns.
• Maintain a positive, empathetic and professional attitude at all times.
• Identify, develop and recognize opportunities to improve processes to efficiently manage workflow.
• Become a product expert, know our products inside-out.

What we are looking for:

• A self-starter. We’re a start-up. Self motivation is a requirement :)
• Fluency in English (C1 level or above).
• An excellent phone manner, able to deal with outbound and inbound calls.
• At least 1+ year of customer service / technical support experience, preferably within the tech environment.
• Able to combine technical know-how with exceptional soft skills such as empathy, patience, communication and listening skills.
• Desire to work in a fast-paced, dynamic and forward-thinking environment.
• Strong organizational skills with attention to detail.
• Familiarity with CRM systems and ability to quickly learn new software.
• Must be customer-obsessed and able to adapt and respond to a diverse client base. 
• Adaptability - you embrace new challenges and aren’t afraid of tough conversations.
• Ability to multitask, prioritize and manage time and tasks effectively.

Nice to have:

• Fluency in either Spanish or Vietnamese language (in addition to English).
• Experience working with SaaS solutions or internet/mobile products.

What we  offer:

• Civil contract (umowa zlecenie).
• Fully remote work opportunity.
• Monthly performance-based bonus.
• Extensive training & onboarding program.
• Work in a supportive team which is always ready to help (🥳click here and learn more about us!).
• Unique experience and opportunity to develop in a multicultural environment - we have teams across the globe!
• Perks: private medical insurance, Multisport cards, life insurance, free online English lessons, cafeteria platform & much much more :)

Brzmi interesująco? Aplikuj wypełniając formularz rekrutacyjny :) Czekamy na Ciebie!

~ Zespół Booksy