How to Communicate with Your Clients about Coronavirus

Communicating with your clients during the COVID-19 can be difficult. To help you during these uncertain times, we’ve created Coronavirus-related templates you can use.

 If you want to share updates via social media, you can copy, paste and edit these templates in the Social Post Creator. If you prefer to text or email your clients, copy, paste, and edit these templates into a Message Blast Template. You'll also find a selection of pre-installed templates in the Booksy Biz app, for SMS, push notification and email. Check out our guide on how to use our Message Blast feature here.

 Shorter Templates for Social Media or Text

 If you’re temporarily closed, but want to encourage clients to schedule future appointments
We’ve temporarily closed to help ensure the health and safety of our community. During this challenging time, we’d appreciate your support and encourage you to schedule your future appointments. 

 If you’re temporarily closed and want to encourage clients to purchase a package or eGift Card
We’re temporarily closed to help ensure the health and safety of our community. Message me to purchase a package or eGift Card. Thank you for your ongoing support. 

 Encourage your clients to reschedule if they aren’t feeling well
The health and wellbeing of our clients is our top priority. During this time, we ask that you reschedule your appointment if your or someone you live with is feeling unwell. Thank you and stay safe!

 If you want to inform clients of the extra precautions you’re taking
In light of the current situation, please know that we are taking extra precautions to maintain and increase our high standards of hygiene and sanitation. The health and well-being of our clients is our top priority.

 If you want to remind clients you’re still open
We are still open for appointments and have taken extra measures to make our salon a safe space. Hope to see you soon.

 If you want to remind clients you’re still open and they should book an appointment
We are still open and we encourage you to book an appointment to help us limit the number of people in our salon. 

Longer Templates for Email

 These are ready-made email templates you can use to communicate with your clients at this time. You can Message Blasts to help you send out these messages to your clients. Copy and paste the text into an email template, and then edit it to meet your business’s needs. 

 If your business has temporarily closed

 As COVID-19 evolves, we’ve temporarily closed to help ensure the health and safety of our community. If you have an upcoming booking with us, please reschedule your appointment using Booksy.
While we are closed, we will be cleaning and disinfecting our workspace and tools to ensure we are providing a safe environment when we reopen.
During this challenging time, we’d appreciate your support and encourage you to schedule your future appointments. You can schedule an appointment anytime over the next several months using Booksy.
Thanks for your support. We will update you to let you know when we reopening. Keep an eye out for our updates.
Look forward to seeing you again soon, 
[Business Name]

 If you want to inform clients of the precautions you’re taking

 We care about keeping you and our community healthy, so we’re taking extra precautions to protect our clients and prevent the spread of COVID-19.
Some of the extra precautions we’re taking include: 

• Workspaces and tools are sanitised throughout the day and between each appointment
• We are washing our hands after every client and using the handwashing technique set by WHO
• We disinfect all commonly touched areas including countertops and door handles
• We ask that all clients book an appointment ahead of time to limit the number of people in the salon
• We are using contactless transaction whenever possible 
• We have hand sanitiser and soap available for all clients

 If you are feeling unwell, we ask that you cancel or reschedule your appointment. Our normal cancellation fees will be waived during this time. 
Self-care is particularly important right now, so we’re doing everything we can to keep our clients healthy.
Stay safe and hope to see you soon,
[Business Name]