Resh Beauty

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Response from the business11 Jul 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry your experience didn’t meet your expectations. As soon as we became aware that one of our team members had to leave unexpectedly due to a family emergency, we contacted you straight away to explain the situation. We also offered to reschedule your appointment to the following day or another convenient date to avoid any waiting. You kindly chose to keep your appointment that day and confirmed you were happy to accept the expected delay. Also today, another client arrived significantly late for her appointment. But because it was her special day today. We explained the situation and asked if you were happy for us to fit your appointment around hers, and you again confirmed that waiting was not an issue. Had you let us know you were no longer happy to wait, we would have happily adjusted our schedule and prioritised your appointment. We’re sorry you left feeling disappointed, as that was never our intention. As a gesture of goodwill, we’d be delighted to offer you a complimentary service on your next visit. Please contact us directly we’d love the opportunity to make things right and welcome you back

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Response from the business18 Jun 2026

Thank you for the kind words.

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Response from the business17 May 2026

Hi Eva, Thank you for taking the time to share your feedback. We are truly sorry that your recent experience did not meet your expectations. At the time of your appointment, the salon was going through a transition period following the change of ownership from Silanel Beauty to Resh Beauty. Unfortunately, some updates, including signage and booking platform information, were still in the process of being updated, and we apologise for any confusion this caused. We are also sorry to hear that you were not satisfied with the quality of the treatment. Your comments have been taken seriously and discussed internally with the team to ensure additional training and support are provided where needed. Regarding your concern about staff speaking in another language during the appointment, we completely understand how this may have made you feel uncomfortable or unwelcome. We have addressed this with our team and reminded all staff to remain mindful and professional in order to ensure every client feels comfortable and included throughout their visit. We genuinely appreciate your feedback as it helps us improve during this new chapter of the salon, and we hope we may have the opportunity to provide you with a much better experience in the future.

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Response from the business2 May 2026

Thank you so much for your kind words, Molly! We’re really happy to hear you had a great experience with us. We look forward to welcoming you back again soon!

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Response from the business1 May 2026

Thank you for your lovely review! We’re delighted you had a great experience and look forward to welcoming you back soon.

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Response from the business25 Apr 2026

Hi Viktoria, thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and that we let you down, especially as a loyal client who has supported the salon for many years. This is not the level of service, professionalism, or quality we aim to provide. We sincerely apologise for the inconvenience caused with your appointment changes, the lack of communication, and most importantly the poor quality of the treatment you received. Please be assured that we do not tolerate standards like this within our salon. After reviewing the matter internally, immediate action has been taken and the staff member involved is no longer working with us. Customer satisfaction, trust, and high standards are our top priorities, and we take feedback like yours very seriously. We are also reviewing our booking and training procedures to ensure this does not happen again. We genuinely value your loyalty and would love the opportunity to restore your confidence in us. Please contact us directly, and we would be happy to personally arrange a complimentary corrective appointment with one of our senior technicians.

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Response from the business3 Mar 2026

Hi Fatima, We’re very sorry to hear that you were unhappy with your recent visit, as this is never the experience we want for our clients. When the appointment was booked, it was scheduled as a gel infill service. Nail extensions require significantly more time than an infill, and they need to be booked correctly in advance, especially for end-of-day appointments, to ensure we can allocate enough time to complete the service comfortably and without rushing. During your appointment, it became clear that more than three nails required extensions rather than a standard infill. As per our pricing policy, we charge £5 per nail replacement for up to three nails. When more than three nails require extensions, this is considered a different service and charged accordingly. However, we still tried to accommodate you and complete the service to the best of our ability despite the time constraints. The £60 charged reflected the time spent carrying out the service and correcting the shape to ensure a safe and professional finish. All of our pricing is applied consistently to every client. We genuinely regret that you left feeling dissatisfied. We always aim to be fair and transparent, and we would have appreciated the opportunity to clarify everything with you during your visit. If you would like to discuss this further, please feel free to contact us directly.