Hi Brittany, Thank you for your feedback. I sincerely apologize for the inconvenience you encountered. Due to an unforeseen and urgent family medical situation that required me to travel out of the country, I was unable to manage appointments or communicate in a timely manner. This does not reflect the standard of professionalism I strive to uphold. Please feel free to contact me directly so I may resolve this matter and arrange a suitable appointment for you. I appreciate your understanding during this difficult time