Hi Brittany, Thank you for your feedback. I sincerely apologize for the inconvenience you encountered. Due to an unforeseen and urgent family medical situation that required me to travel out of the country, I was unable to manage appointments or communicate in a timely manner. This does not reflect the standard of professionalism I strive to uphold. Please feel free to contact me directly so I may resolve this matter and arrange a suitable appointment for you. I appreciate your understanding during this difficult time

Good evening We sincerely apologize for your recent experience. Ruby is currently out of town due to an unexpected emergency, and another team member was covering for her. We truly appreciate your understanding and patience. We’d love the opportunity to welcome you back next month—Ruby will be available, and we’re confident your experience will be wonderful!