Thank you for sharing your feedback. I sincerely apologize for the misunderstanding that occurred with scheduling and the wait time you experienced. It was never my intention for you to feel overlooked, and I refunded your payment in full because I value your time and your trust. I want to make it clear that I love and respect all people, and I take pride in treating every client with care, dignity, and professionalism. Anyone who knows me or sits in my chair knows that I put my heart into every cut, because my goal is always to help people feel confident and satisfied. Although this experience did not reflect the level of service I strive for, I am committed to learning from it and making sure it doesn’t happen again. To anyone considering booking with me, please know that I take great pride in my work and in serving this community with excellence and respect. Thank you to all my clients who continue to support me—it means the world.