Dear valued client, I want to personally apologize for the experience you had during your recent visit to our barbershop. This is not the level of service we stand for, and I truly appreciate you giving us the chance to make it right. Your comfort and satisfaction are very important to us. I have already addressed this issue with my team to ensure it does not happen again. We would love the opportunity to welcome you back and provide you with the high-quality service you deserve. Please accept my sincere apologies, and thank you for your understanding. If you decide to visit us again, I promise you’ll see the real standard of Bro’s Barbershop. Sincerely, Nick Owner – Bro’s Barbershop, Clifton NJ