I’m sorry you felt your experience was intentional or unsatisfactory. Throughout your previous visits, you’ve never expressed any concerns until this particular haircut, and it was brought to my attention two weeks later. As I mentioned, I was happy to make the necessary adjustment and offered to schedule a quick fix. Per the salon policy listed on both the website and booking app, clients have up to 48 hours after their appointment to reach out regarding any corrections or changes. When you arrived, it seemed you were requesting a completely new haircut, which wasn’t discussed in our prior messages. I do understand you mentioned attending a funeral, but please note that a full haircut redo falls outside the 48-hour adjustment policy and would of need to book a full haircut instead of the 10min block I’d marked off to correct the one side of the top and threw in a neckline clean up so that you looked clean for said funeral. If it was a event that you were needing it fixed for I would’ve gladly taken off five dollars from the haircut, but instead, you expressed you only needed that area fixed which again I was happy to do even though it was outside of the 48hr window.