Thank you for the feedback. I’m sorry the service didn’t meet your expectations. At your appointment, your hair length didn’t allow for the braids originally booked, and I communicated that we would need to adjust the service and go shorter on the sides for the best result. I still went ahead and completed the cut and did not charge you for the service since we couldn’t achieve what you initially wanted. I always aim to give my clients the best possible experience, and I’m always open to making things right. Thank you again for coming in.