Hi Daniel, I’m sorry again for the inconvenience with your appointment. I did have a scheduling conflict that morning and explained the situation as soon as you arrived. I also let you know that I could still work you in despite the overlap. For clarity, your appointment was scheduled for 9:45 AM, and you arrived at 9:15 AM, which may have added to the wait time. I truly value your time and appreciate your feedback, and I’ll continue improving my booking process to avoid situations like this in the future.