Brock The Barber

This is the difficult part about being a professional barber or any profession in the service industry. We are expected to deal with a client that doesn’t know what they want but will convey that the “barbers suck in Tucson and they don’t know what they are doing before you have even cut their hair.” No one should work under such disrespect prior to a haircut! My 200+ 5 star reviews speak to my capability, professionalism, and commitment to my craft that I’ve earned. I wouldn’t know the that expectations are unreasonable until myself and the client have discussed his desired haircut. There is no way to call someone prior to knowing what their haircut expectations are. No matter how many times I have cut a clients hair I would need to confirm the desired look. I told this client after that process that “I feel I can not meet his expectations.” I should be able to deny services respectfully. I told this client I don’t feel like I can achieve what he is looking for. I also offered a solution to use another barber in the shop. Both of our times were wasted in this process so we both loss. Why is that a problem? Why should I be condemned to a bad review for being honest and transparent? We can see this client is purely upset that he didn’t get what he wants so he attacks me through this review. He was not disrespected and was given solutions to rectify this situations. What more can I do?