Hi Emily, I’m really sorry to hear you felt this way, especially since I walked you through every step of the appointment with full transparency and care. You shared with me that it was your first time at a salon, so I made sure to explain every part of the process, the pricing, and what to expect from start to finish. You came in with previous black box dye, and I explained that this would be a multi-session corrective process — and that warmth is common in the early stages. You also asked me to prioritize the health of your hair, which I did. During the appointment, I gave you the option to continue lightening in the same session, and explained that it would require more time, more product, and additional cost. You decided not to move forward with that, and I respected that choice. We finished with a clear plan for your next appointment, and everything felt communicative and aligned, so I was very surprised to see this review. For transparency, I’ll be sharing a reel of the process we did together — which you consented to — so others can see exactly what was done and why. I take pride in educating and guiding my clients, especially those new to the salon experience, and I truly wish you had reached out directly if you had concerns. Wishing you the best, Heather

Thank you so much beautiful! It’s always a pleasure ❤️