Hey Daniel, we’re sorry you had this experience, especially during a busy Memorial Day weekend. Your appointment was booked just 30 minutes before your arrival, and unfortunately, we were already fully booked and dealing with high walk-in traffic. We sincerely apologize for not greeting you immediately—this isn’t our usual standard. In the future, if you notice we’re busy, please feel free to let a barber know you’ve arrived, and we’ll do our best to accommodate you promptly. Thanks for bringing this to our attention; we’re working to make sure it doesn’t happen again.