Hi Arsenio, I understand you’re upset, but let’s be clear — both cancellations were due to unavoidable circumstances: one was a hospital stay, and the other was an important school commitment I informed you about ahead of time. I take my craft and my clients seriously, and anyone who’s been in my chair knows I put in the effort to deliver quality work. Sometimes life throws things at us that are bigger than a haircut, and I stand by prioritizing health, education, and honesty with my clients. Wishing you the best moving forward. – Jonny, the barber