Hi Jake, I'm sorry to hear you weren't happy with your service. I always aim for clear communication, and I did mention during your visit that I avoid using the razor on certain sensitive areas to prevent irritation. I also want to clarify that you texted me just a couple of hours before posting this review-at that time, I was with clients and couldn't respond right away. I've reached out directly to offer a full refund, and I'll continue working to ensure every client leaves completely satisfied.

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