Thank you for your feedback. sorry to hear that your recent re-twist experience did not meet your expectations. I strive to provide quality service to all of my clients, and I clear i didn't meet those expectations Please accept my sincere apologies for any inconvenience. I would love the opportunity to make it right by offering you a complimentary touch-up session to ensure your hair is done to your satisfaction. Your experience is important to me, and your feedback helps me grow. Thank you again for bringing this to my attention...I value your support and hope to regain your trust.