Hi ❤️ Thank you for taking the time to leave your feedback. I'm so sorry for what happened. I had an emergency, and although I tried to resolve it before your appointment so I could see you, it wasn't possible. That's why I wrote to you to reschedule, thinking everything would be sorted out by then. I wasn't available by phone while I was dealing with the situation, but as soon as I could, I sent you your full refund, because it's never my intention to keep anyone's money or scam anyone. I do this because I love my work and I always strive to make sure my clients feel well taken care of. Because of the inconvenience, if you'd like, we can reschedule your appointment, and I'm offering you a 20% discount, with no deposit required, whenever you want to reschedule. I take pride in serving my clients with respect and professionalism, and I'm very sorry for what happened that day. Blessings to you 💛✨