Raquel, I truly apologize for the inconvenience you experienced. I was not aware that the appointments were confirmed for today, and it seems there was a miscommunication with the app’s scheduling system. I completely understand your frustration with the wasted time and gas, and I take full responsibility for the situation. Please know that I am addressing this issue to ensure it does not happen again in the future. I value your time and your business, and I would like the opportunity to make this right for you , send me a message or call thank you .