Hi Clinton, Thank you for your feedback, and we’re sorry to hear that your experience wasn’t what you expected. Before any important event like a wedding, we want you to feel confident and looking your best. When a client isn’t fully sure about the exact style they want, we always try to guide and suggest a haircut or beard trim that fits their look — but clear communication is key on both sides to achieve the perfect result. That said, we never want a guest to leave unhappy. Please get in touch with us directly so we can reimburse you for your service, and also take the opportunity to better understand your style preferences for the future. We appreciate you giving us a try and hope to have the chance to provide you with the experience you were looking for. Men’s Cave 💈