Anthony, we're truly sorry to hear that your experience did not meet your expectations. Our goal is always to provide a service. Our clients feel confident and happy with. During your visit, you expressed that you love the haircut before leaving the shop, we have video proof. Which your barber appreciated at the time we also want to acknowledge that there was a brief moment of misunderstanding where we mistakenly addressed you incorrectly, for which we immediately sincerely apologize for from the bottom of our hearts. That was never our intention, and we strive to treat every guest with respect. We take all feedback seriously and we're welcome the opportunity to discuss your concern directly and make things right. Please feel free to contact the shop so we can address this personally, thank you.