Hi Tyler, We’re truly sorry to hear that your experience didn’t meet expectations. We always aim to provide every guest with quality service and a welcoming atmosphere though we acknowledge that on particularly busy Saturdays delays can occasionally occur. That said, we do want to clarify that you were greeted upon arrival and our team acknowledged you when you mentioned stepping outside to wait. We take full accountability when things fall short of our standards but we also want to ensure the information shared reflects the situation accurately, as we hold ourselves to a high level of professionalism and integrity here at Barber Theory. We appreciate your feedback and wish you the best moving forward. —Barber Theory Team