Luxe Lengths

Love my hair you’re the best!!...

Another exceptional experience with Tia at Lux Lengths. I am so excited about the progress my natural hair continues to make. Tia is definitely a gem and I always look forward to my next appointment....

If I could leave a no stars I would. I initially had a consult a with Tia back in September. My hair has been this length for the past year as I had it treated and cut before my stylist retired. So when I say get my hair healthier I wanted it to grow... and get fuller by me discontinuing the use of relaxers. My intention was to get my hair healthier and try Brazilian knots as I have been wearing extensions via sew in for over 10yrs. I was told at my appointment from Tia that I should wait on the knots until my hair was healthier. Her recommendation was to get the invisible weft link and get treatments with with the intention to try the knots later. Well on December 23 I had a maintenance appointment and it turned out to be one of the worse days of my life. Tia decided to use some type of clarifying shampoo and it basically locked my hair up and entangled it with the invisible weft link track. At the appointment for the next 4 to 5hr I sat there as she painfully tried to detangle my hair. 😭 There was lots of pulling and snagging a very painful process that left my head sore for days on end right at Christmas 😢At that time I knew that she had damaged my hair but to what point I had no clue. It wasn’t until my next appointment Jan 23 that she removed the invisible weft and I was actually able to see the damage that she had done to my hair. At that time I was in complete shock and totally devastated. I was then told at that time I had a choice to buy more hair for the Brazilian knots and get a relaxer or I could get the keratin treatment with the knots or she could then put the weft back in but it would be difficult because of coverage and the damage that had been done to my hair. At that time she asked me what I had been doing at home as if she has completely forgotten about the previous appointment when she experimented and destroyed my hair. I have been wearing extensions for over 10yrs and I know how to treat my hair while I have extensions and I’ve never had issues with my hair being in a healthy state up until this point which is very frustrating because Before Tia I had the same stylist for 10 plus years the only reason I sought out Tia is because my hairdresser retired. But now I am now learning expensive prices and good reviews don’t necessarily mean good quality. And as of Today she is willing to offer half of my money back for the knots which I don’t agree with. Especially because I ordered 2 bundles of custom hair that she told me at my first appointment I could use for up to a year with either style but when everything happened that day she convinced me that I had to buy 2 more bundles because the 2 she sold me previously wouldn’t work..🤔 At that moment I was so furious I just went with whatever she said because all I heard was big numbers of prices she was quoting me to fix her mistake all I could think was Rachel bite your tongue and let her finish and get out of there before my anger gets the best of me. I felt like I was trapped and had been backed against a wall I had no choice but to go with the cheapest option. Which was over 1k...smh I left there felling horrible mentally and physically and to reach out to her and not have her make it right just infuriates me. But I believe in God so God will take care of me. You just don’t treat people the way that I have been treated but it’s ok. God will fix it all. 😊Also when I questioned her about the health of my hair in December she told me she didn’t remember so the consultation beforehand is also a waste of money. Hopefully this won’t happen to anyone else. The pics below show my hair in September right before the consult the other pics show my hair actually being detangled on the 23 of December and the first pics are what I am left with after she took the weft out but before the knots as you can see if I could have I would have left right then but I knew that it was nothing I could do to even fix my hair because it couldn’t even fit in a ponytail 😩😭

The best experience in all of my years of getting my hair done. She is very professional and a expert at her craft. She took the time to inform me of all my options while making my hair issues a priority. I always look forward to my two week appointm...ents.

Great service!...

Tia always does an amazing job! Very professional and welcoming!...

I have been a customer of Tia’s for about 5 years now. As a lupus surivor, I can say from experience that she can nurse your hair back to health! I’m so excited for the hair growth I’ve experienced through consistently visiting Luxe Lengths. Go to he...r, she works miracles!

I cannot express the amazing results I was given! I’m never going anywhere else to get my hair done. The price was great & Tia is great company and gives great results!!...

Professional, courteous, took the time to explain the options and I can’t wait for the install....

Excellent, Great service as always, clean, comfortable atmosphere....

If you want excellent one-on-one services by a skilled professional. Tia will not let you down....

Very professional and relaxing experience. My hairstyle and outcome top notched! I’m returning for more!...

I recently moved to the Richmond area and was searching for a new stylist. I had such an amazing and relaxing experience with Tia. Tia is very detailed and patient. She took her time and gently combed through each section of my curly hair. She treate...d my hair as if it were her own. Her level of detail shows through her work. I left with beautiful, healthy long, bouncy curls. Simply perfection! Looks like I’ve found my new stylist!

Tia really knows her stuff. She makes you feel comfortable no matter what state your hair is in. She has so many solutions to choose from. She is so sweet and professional....

Let me know ypur thoughts after reviewing my pictures with my natural hair. I sent them around 3:00 pm...

Love my hair!...

I have been a client for over 2yrs and Tia has always been profrofessional, caring, and wonderful at her craft....I'm always extremely please with her service....

Love my new look. Thanks so much!!!...

Best hair stylist in Richmond! She’s amazing! She was so gentle with my natural hair....

Very knowledgeable about hair and felt very comfortable in her chair!...