Gorgeous Reflections

I appreciate your candid feedback and apologize for any inconvenience you experienced. I'm committed to ensuring my clients feel satisfied, and I want to address your concerns. I want to clarify I thoroughly washed your hair using quality products, and I didn't detect any residual buildup during the blow-dry. When you were not satisfied with the outcome I washed your hair again, after it being fully blow dried, with no additional charge. The final price was far below market rate for a wash, blow out, silk press and a trim. When you text me to schedule a second appointment on the day after Christmas, my calendar was closed for the day after Christmas. I promptly offered alternative appointment times on Thursday and Friday at 6 pm. Unfortunately, most of those slots were already filled but I was willing to fit you in after completing regular appointments to assure you had a spot. Please understand unexpected situations can arise, such as my daughter's illness (In which I was unable to respond back to you Wednesday to confirm for today’s appointment.)and the hot water heater going out. In such cases, my priority is to be transparent and accommodating. While you weren't on my confirmed schedule, which is why I did not reach out to you, I regret any inconvenience caused. I value the trust and understanding of each of my clients. It is unfortunate that this situation did not work out differently. I appreciate your understanding and hope you have a blessed New Year.