Textured Room

Francisca, thank you for your review, as they are always helpful for a business to improve and learn from. With that in mind, I always encourage new clients to have an open communication with myself or their stylist to best learn their style and preferences. As a boutique salon, we pride on giving a one to one experience with our clients. As you mentioned, your review is in two parts, therefore I will address it as such. As a new client, booking on line or discussing services over the phone is a grey area, as we do our best to advice blindly to prepare for your first appointment . As we meet you and consult, your desires, needs and overall profile of your hair can reflect in a price change or added services to best service you. In which, it is discussed and you have the option to move forward or not. As far as your result with your wash and go… product must dry with out any manipulation and form a proper cast to insure the performance of the product and set. If there is any residue from that product that wasn’t fully absorb ( due to porosity levels) we do break that cast by applying oils. Unfortunately, you having to leave before fully drying doesn’t give us the opportunity to fully insure the finish result. Fully heartily, we service with love and never want anyone to leave unhappy. Please reach out to me personally and I would be happy to do another wash and go for you. Thank you, with love AshleyK