Hi Brandon, Thank you for your feedback. I want to clarify a few things for accuracy. During your appointment, I followed the exact instructions and the reference picture you provided. If there was any part you wanted adjusted, I would have been more than willing to make those changes before you left. I also noticed the review was submitted under a different name, “John L,” even though your appointment was booked under “Brandon Krnfli". I just want to ensure transparency for anyone reading this. My goal is always to give every client a quality service and a professional experience. If you’d like to discuss this further or allow me the chance to make it right, I’m available. Thank you!