Hi Hanna, Thank you for being our value customer for many years. Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent visit felt uncomfortable, as this is not the experience we aim to provide any of our guests. Our goal is always to offer professional guidance while fully respecting each client’s preferences. We regret that the communication during your service did not come across as friendly or supportive, and we take comments about tone and professionalism very seriously. This feedback has been shared with our management team so we can address it directly. Regarding pricing, builder gel refill services are clearly listed, and any additional charges are discussed prior to checkout. We apologize if there was any confusion during your visit. We truly value your business and would appreciate the opportunity to make this right. Please feel free to contact us directly so we can discuss your experience further and work toward a better visit in the future. Thank you again for your feedback—it helps us improve.

Hi Jen, Thank you for taking the time to share your feedback. You’ve been coming to us for years, and we truly appreciate your loyalty. That’s why we’re so sorry to hear this visit didn’t meet your expectations. We do want to clarify that your previous appointment was cancelled last minute with your regular tech and you were seen by a different technician during this visit. However, that does not excuse the issues you experienced — your nail shape should have been done correctly the first time. Regarding the follow-up, we also want to note that we did not receive any text from you. We would never intentionally ignore a client, and we apologize if this added to your frustration. We would really like the chance to make this right. Please contact us directly at 408-354-1112 and we’ll personally assist you to find the best solution and ensure your concerns are properly addressed. Thank you again for your feedback — we value it, and we hope to regain your trust.

Our dear Alison, It has been our pleasure to serve you and your bestie. Thanks for always being so kind to all of us. We’re thankful for you!