St. Louise Resource Services

10445 Lakewood Blvd, Suite 105, Downey, 90241

St. Louise Resource Services

10445 Lakewood Blvd, Suite 105, Downey, 90241

★ 5.0 (1 review)

Entrepreneur

Services

- Holiday
  
  Free
  30min
- LA Care Norwalk Office
  
  Free
  30min
StLRS Resource Svcs
28 services
- Information Appt
  
  information regarding the services we provide Schedules an InTake appointment to apply for a program May NOT create a CMTS profile
  
  Free
  30min
- Information Appt_OTP
  
  information regarding the services we provide Schedules an InTake appointment to apply for a program May NOT create a CMTS profile
  
  Free
  30min
- Intake Appointment
  
  Creates a CMTS profile Schedules an application appointment to apply for a program Informs clients of the documents they will need to apply for the benefits and to send them before the scheduled appointment
  
  Free
  30min
- Intake Appointment_OTP
  
  Over the phone (OTP) Creates a CMTS profile Schedules an application appointment to apply for a program Informs clients of the documents they will need to apply for the benefits and to send them before the scheduled appointment
  
  Free
  30min
- Indv Case Mgmt.
  
  Case Management – working on open cases
  
  Free
  30min
- Indv Case Mgmt_OTP
  
  Individual Case Management Over the phone (OTP) Case Management – working on open cases
  
  Free
  30min
- Walk In - InTake
  
  Client will see a CEC if they are available CEC will create new appointment under the service they are providing DO NOT DELETE APPOINTMENT
  
  Free
  30min
- Client Rescheduled Appointment
  
  When a client calls to reschedule the appointment, modify original appointment. Change to Rescheduled appointment ADD notes: MB Susie, RS 11/16/21 @ 10 am Create NEW appointment
  
  Free
  5min
- Client Cancelled Appointment
  
  The client calls to cancel the appointment and does not want to reschedule at the moment. They will call back.
  
  Free
  5min
- Services Not Needed
  
  The Client does not qualify for the program they are applying for The Client changed their mind The Client not ready to comply with the necessary docs
  
  Free
  15min
- No-Shows
  
  The client does NOT answer the phone In the first 15 minutes, call the clients at least 3 times Follow up with client within the 7 business days at different times Schedule the 2nd attempt and create a ADD new appointment under the same service In the appointment notes add 2nd Attempt, 3rd Attempt) IF they don't answer, change to No-Show Mail "Unable to contact," letter the day they missed appointment
  
  Free
  15min
- New Client Intervention
  
  New Client STLRS did NOT process Program Application Client needs assistance on existing case Call to DPSS
  
  Free
  30min
- General Assistance
  
  Assisting clients with other services Bills Rent Relief Referrals to other agencies
  
  Free
  30min
- Shadowing
  
  Free
  1h
- Lead Card Cold Call 1
  
  Free
  30min
- Lead Card Cold Call 2
  
  Free
  30min
- Lead Card Cold Call 3
  
  Free
  30min
- Rescheduled Client's Appt
  
  When the staff scheduled for the appointment is out of the office and we reschedule the appointment ADD notes to CMTS or client profile on Booksy
  
  Free
  5min
- Remote
  
  Free
  4h
- Leaving Early / Event
  
  Free
  30min
- Arriving Late / Event
  
  Free
  30min
- General Assistance_OTP
  
  Free
  30min
- Family Consult
  
  Free
  30min
- Family Consult_OTP
  
  Free
  30min
- Client Voicemail
  
  Free
  30min
- Agency Referral Cold Call 1
  
  Free
  30min
- Agency Referral Cold Call 2
  
  Free
  30min
- Agency Referral Cold Call 3
  
  Free
  30min
Medi-Cal
18 services
- Medi-Cal App
  
  Free
  1h 30min
- Medi-Cal App_OTP
  
  Free
  1h 30min
- Medi-Cal Renewal App
  
  Free
  1h
- Medi-Cal Renewal App_OTP
  
  Free
  1h
- Medi-Cal Drop Off Docs
  
  Dropping off documents ONLY
  
  Free
  30min
- Medi-Cal Drop Off Docs_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- Medi-Cal Add-On
  
  Free
  1h
- Medi-Cal Add-On_OTP
  
  Over the phone (OTP)
  
  Free
  1h
- Medi-Cal Rep Change
  
  Free
  30min
- Medi-Cal Rep Change_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- Medi-Cal Cl-Case Inquiry
  
  The client calls to find out the status of their application/case StLRS processed their application The client received a letter and has questions
  
  Free
  15min
- Medi-Cal CI-Case Inquiry_OTP
  
  Over the phone (OTP)
  
  Free
  15min
- Medi-Cal HealthCare Opts
  
  Free
  5min
- Medi-Cal HealthCare Opts_OTP
  
  Over the phone (OTP)
  
  Free
  5min
- 50+ MediCal Application
  
  Free
  5min
- 50+ MediCal App OTP
  
  Free
  5min
- Medi-Cal: E-MC Emergency App OTP
  
  Free
  1h 30min
- Medi-Cal: E-MC Emergency
  
  Free
  1h 30min
CalFresh
12 services
- CalFresh App
  
  Free
  1h 30min
- CalFresh App_OTP
  
  Free
  1h 30min
- CalFresh Renewal App
  
  Free
  1h
- CalFresh Renewal App_OTP
  
  Free
  1h
- CalFresh Drop Off Docs
  
  Dropping off documents ONLY
  
  Free
  30min
- CalFresh Drop Off Docs_OTP
  
  Free
  30min
- CalFresh Add-On
  
  Free
  1h
- CalFresh Add-On_OTP
  
  Free
  1h
- CalFresh Reporting Change
  
  Free
  30min
- CalFresh Reporting Change_OTP
  
  Free
  30min
- CalFresh Cl-Case Inquiry
  
  Free
  15min
- CalFresh Cl-Case Inquiry_OTP
  
  Free
  15min
Covered California
18 services
- Covered CA Application
  
  Free
  1h 30min
- Covered CA Application_OTP
  
  Over the phone (OTP)
  
  Free
  1h 30min
- Covered CA Renewal Application
  
  Free
  1h
- Covered CA Renewal App_OTP
  
  Over the phone (OTP)
  
  Free
  1h
- Covered CA Drop Off Documents
  
  Dropping off documents ONLY
  
  Free
  30min
- Covered CA Drop Off Docs_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- Covered CA Add-On
  
  Free
  1h
- Covered CA Add-On_OTP
  
  Covered CA Drop Off Documents
  
  Free
  1h
- Covered CA Cl-Case Inquiry
  
  Free
  15min
- Covered CA_CI-Case Inq_OTP
  
  Over the phone (OTP)
  
  Free
  15min
- Covered CA Reporting Change
  
  Free
  30min
- Covered CA Reporting Change_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- Covered CA_Shop&Compare
  
  Free
  30min
- Covered CA Shop&Compare_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- CCOEO 21-22
  
  Covered CA Open Enrollment _ FY21-22
  
  Free
  5min
- Covered CA Delegation
  
  Free
  15min
- Covered CA Delegation_OTP
  
  Free
  15min
- CCOEO-25-26
  
  Free
  30min
LA Care
15 services
- LACARE_Norwalk_Medi-Cal Drop Off Docs
  
  Free
  30min
- LACARE_Norwalk_Medi-Cal Drop Off Docs_OTP
  
  Free
  30min
- LACARE_Norwalk_Medi-Cal Add-On
  
  Free
  1h
- LACARE_Norwalk_Medi-Cal Add-On_OTP
  
  Free
  30min
- LACARE_Norwalk_Medi-Cal Cl-Case Inquiry
  
  Free
  15min
- LACARE_Norwalk_Medi-Cal Cl-Case Inquiry_OTP
  
  Free
  30min
- LACARE_Norwalk_Medi-Cal HealthCare Opts
  
  Free
  5min
- LACARE_Norwalk_Medi-Cal HealthCare Opts_OTP
  
  Free
  5min
- LA Care Norwalk Office
  
  Free
  30min
- LACARE_Norwalk_Intake Appointment
  
  Free
  30min
- LACARE_Norwalk_Intake Appointment_OTP
  
  Free
  30min
- LACARE_Norwalk_General Assistance
  
  Free
  30min
- LACARE_Norwalk_General Assistance_OTP
  
  Free
  30min
- LACARE_Norwalk_Family Consult
  
  Free
  30min
- LACARE_Norwalk_Family Consult_OTP
  
  Free
  30min
Catholic Charities
4 services
- CC_CalFresh_Application
  
  Free
  1h 30min
- CC_CalFresh App_OTP
  
  Free
  1h 30min
- CC_CalFresh_Renewal
  
  Free
  1h
- CC_CalFresh_Renewal OTP
  
  Free
  1h 30min
Outreach/Events
10 services
- Events
  
  Guest, Observer, establishing a relationship Health Fairs Community Events
  
  Free
  1h
- Commerce Swapmeet
  
  Outreach
  
  Free
  8h 30min
- Community Outreach
  
  Dropping off flyers at local business and partners Maintain established partnerships
  
  Free
  30min
- Table @ Outreach Sites
  
  Outreach at sites with table set up EX: Table @ St. Vincent Church
  
  Free
  30min
- Event Canceled
  
  Event gets canceled
  
  Free
  5min
- Nova Storage-Outreach Supplies
  
  Picking up supplies from Nova Storage. Buying supplies from the store.
  
  Free
  1h
- Business Development
  
  Visiting businesses to establish a partnership Attending: City meeting City clubs Organizations Churches
  
  Free
  1h
- Presentation
  
  Free
  1h 30min
- Consulado de Mexico
  
  $1.00
  30min
- Client Outreach_OTP
  
  Free
  15min
CalWorks
12 services
- CalWorks Application
  
  Free
  1h 30min
- CalWorks Application_OTP
  
  Over the phone (OTP)
  
  Free
  1h 30min
- CalWorks Renewal App.
  
  Free
  1h
- CalWorks Renewal App_OTP
  
  Over the phone (OTP)
  
  Free
  1h
- CalWorks Drop Off Docs
  
  Free
  30min
- CalWorks Drop Off Docs_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- CalWorks Add-On
  
  Free
  1h
- CalWorks Add On_OTP
  
  Over the phone (OTP)
  
  Free
  1h
- CalWorks Reporting Change
  
  Free
  30min
- CalWorks Reporting Change_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- CalWorks Cl-Case Inquiry
  
  Free
  15min
- CalWorks CL-Case Inquiry_OTP
  
  Free
  15min
Education/Training
4 services
- Training
  
  Offsite Training InHouse Training Shadowing
  
  Free
  1h
- Case Management
  
  Scheduled time to focus on open cases Follow up with clients Inform clients if they have been approved or denied Work with clients who were denied
  
  Free
  4h
- Webinar
  
  Attending a webinar
  
  Free
  1h
- Meeting
  
  attending a meeting
  
  Free
  1h
General Relief
10 services
- General Relief Application
  
  Free
  1h 30min
- General Relief Application_OTP
  
  Over the phone (OTP)
  
  Free
  1h 30min
- GeneralRelief Renew Application
  
  Free
  1h
- GeneralRelief Renew App_OTP
  
  Over the phone (OTP)
  
  Free
  1h
- General Relief Drop Off Document
  
  Free
  30min
- General Relief Drop Off Doc_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- General Relief Reporting Change
  
  Free
  30min
- GeneralRelief Report Change_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- General Relief Cl-Case Inquiry
  
  Free
  15min
- GeneralRelief Cl-CaseInquiry_OTP
  
  Over the phone (OTP)
  
  Free
  15min
StLRS Mobile
3 services
- Mobile Outreach
  
  When you take the Mobile to be parked at an event, outreach site EX: St. Vincent Church on Sunday
  
  Free
  1h
- Mobile_Maintenance
  
  Taking the mobile for oil change, wash, dealer, etc.
  
  Free
  30min
- Pick Up or Drop Off Mobile
  
  Free
  1h 30min
CAPI
6 services
- CAPI Application
  
  Free
  30min
- CAPI Application_OTP
  
  Over the phone (OTP)
  
  Free
  30min
- CAPI Client Inquiry
  
  Free
  15min
- CAPI Client Inquiry_OTP
  
  Over the phone (OTP)
  
  Free
  15min
- CAPI Renewal_OTP
  
  Free
  1h
- CAPI Renewal
  
  Free
  1h
StLRS Meal & Breaks
2 services
- Lunch
  
  Free
  30min
- Work Schedule Adjustment
  
  Time off during the week when someone works on the weekends
  
  Free
  4h
HCO
11 services
- HCO (In-Person)
  
  Free
  45min
- HCO (Over-the-Phone)
  
  Free
  45min
- HCO Client Rescheduled
  
  Free
  15min
- HCO Client Cancelled Appt.
  
  Free
  15min
- Rescheduled Appt. MC# N/A
  
  Free
  15min
- HCO Enrollment
  
  Free
  30min
- HCO Enrollment_ OTP
  
  Free
  30min
- HCO Case Inquiry
  
  Free
  20min
- HCO Case Inquiry_OTP
  
  Free
  20min
- HCO Client Rescheduled
  
  Free
  15min
- HCO Client Cancelled Appt.
  
  Free
  15min
Kaiser CHCP
8 services
- Kaiser CHCP App
  
  Free
  1h 30min
- Kaiser CHCP App_OTP
  
  Free
  1h 30min
- Kaiser CHCP Drop Off Docs
  
  Free
  30min
- Kaiser CHCP Drop Off Docs_OTP
  
  Free
  30min
- Kaiser CHCP Inquiry
  
  Free
  15min
- Kaiser CHCP Renewal App
  
  Free
  1h
- Kaiser CHCP Renewal App - OTP
  
  Free
  1h
- Kaiser CHCP Inquiry_OTP
  
  Free
  15min
MCAP
8 services
- MCAP App
  
  Free
  1h 30min
- MCAP App_OTP
  
  Free
  1h 30min
- MCAP Renewal
  
  Free
  1h
- MCAP Renewal App_OTP
  
  Free
  1h
- MCAP Drop Off Docs
  
  Free
  30min
- MCAP Drop Off Docs_OTP
  
  Free
  30min
- MCAP Cl-Case Inquiry
  
  Free
  30min
- MCAP Cl-Case Inquiry_OTP
  
  Free
  30min

Amenities

Parking space
Wi-Fi
Accessible for people with disabilities
Child-friendly

Reviews

5.0

1 review

5

1
4

0
3

0
2

0
1

0

Enrique P

Jun 21, 2021

Service: Information Appt

Staff: Maria Carmen Ayala

Carmen was excellent, she understood what I needed, gave me all the information and she kept her appointment time. Can’t ask for much more.