Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. I always strive to make every bride feel confident and beautiful on her special day. In this case, since we met for the first time the day before your wedding, it was a challenge to fully understand your preferences in such a short time. However, I put my full effort, skill, and professional knowledge into achieving the look you requested. Regarding your concerns about sanitation, I want to reassure you and anyone reading this that my salon follows strict hygiene and cleaning procedures. All makeup brushes, tools are thoroughly cleaned and disinfected before each client. I did use disposable applicators but you were probably distracted for the conversation you were having with your friend about your busy agenda for the day. I take cleanliness very seriously and adhere to professional beauty industry standards for both safety and comfort. As you can see in the full list of the services I offer, each of them are specify as Hair Trial, Makeup trial and Bridal Hair and Makeup so it is easier for costumers at the time of booking. Brides that had services with me in the past can say how organize I am with deposit, contracts and schedule for the day. I genuinely wish you all the best and hope your wedding day was filled with beautiful memories despite the challenges.