Hi Bola, I’m sorry for the miscommunication today. For transparency, you and I have worked together since 2022, and I’ve always aimed to treat you with care and consistency. When you arrived you texted that you were there for your 12:00 PM appointment. I was in another obligation and unable to answer calls/texts in that moment. A respectful follow-up would have allowed us to resolve this quickly, but the message “thanks for wasting my time” and the subsequent demands were not in line with my policy of mutual respect. As stated clearly on my booking page and confirmations, deposits are non-refundable for missed or miscommunicated appointments. I also texted you the policy link when you asked about a refund. I keep full documentation of our messages and timestamps and can provide them to the platform if needed. I would have been happy to reschedule to make up for the confusion; however, I do not continue services when communication becomes disrespectful. I wish you the best moving forward. — Shakeera, Ivory Essentials

Thank you so much, Dane! I’m so glad you’re feeling renewed and moving with ease again. It’s always a pleasure to help release those knots and get you back to your best self. I truly appreciate your trust and continued support it means so much!

Hi Ray, I’m sorry for any confusion, but your appointment was officially rescheduled earlier this morning. I made multiple attempts to contact you using the number listed, but it went straight to voicemail. I also didn’t receive any calls or messages from you upon your arrival. Without proper communication, there was no way for me to know you were outside or assist you. Leaving a one-star review without reaching out or double-checking your own contact information is both unfair and unprofessional. I take pride in running a peaceful, respectful business — and this type of behavior is not something I tolerate in my space. For that reason, I won’t be accepting future bookings from you. Wishing you clarity and accountability moving forward, —Shakera, Ivory Essentials