Touch Therapeutic Massage

Thank you for bringing this to my attention Cierica. In the future if there are any concerns of this nature or anything else it is best to discuss with your therapist before you leave. I have spoken to Kelly since your visit, checked on the online booking schedule the start time of your online appointment - it appears that the start of the first appointment is 2pm. There were two appointments which were scheduled back to back - one for you and the second for your mother. I believe firstly there is confusion of when the first appointment started. It was scheduled for 2pm-3pm and not 3.30pm. My therapist informed me that you arrived early and she was ready to take you at the earlier time of 1.45pm (started 1.45- ended 2.45pm) The second appointment was for your mother scheduled to start at 3.30- 4.30pm. She again took your mother early without taking her 30min break which is in between two appointments (started at 2.55pm- ended 3.55pm) this means your mother would have come out at around 4pm. This is confirmed by the checkout time in our system as being 4.03pm. Payment has not been processed as you left telling Kelly to use the card card on file. We do not have a card on file for you and our online payment processing was not set up at the time of your appointment. Please call with your credit card details in order for payment for both massages to be processed. If you have any more questions please do not hesitate to reach out and thank you for your business- Abby.

Barbara thank you for the feedback. This is why I say at the beginning of the massage if anything does not feel right or is too much discomfort to let me know at any point through the massage so I can adjust it. It is also standard practice for me to check in a couple of times through the massage to make sure everything is ok. The perception of pressure for every person is very different . I do encourage and welcome communication during the session to help me understand how much pressure is too much or if you are in pain. Yes there is the risk that over working an area or applying too much pressure can sometimes lead to bruising. Please do let me know for your next session as we are working how I can make your massage more comfortable.