Hello Gleysis, thank you for sharing your feedback. We sincerely apologize for the confusion regarding your appointment. After reviewing the situation, it appears there was an issue with the notification system through Booksy that unfortunately prevented us from seeing your booking. Please know that at D’nenasNails Studio, we value your time and would never intentionally overlook an appointment, especially for such a special occasion like your birthday. As a business, we are committed to making sure situations like this do not happen again. We have already taken steps to improve our booking system and communication so that every appointment is confirmed properly. We truly regret the inconvenience this caused you and would love the chance to make it right. We’d be happy to offer you a priority appointment along with a discount toward your next visit, as a token of our apology, and to provide you with the great service and experience you deserve. Warm regards, D’nenasnails'studio

unfortunatly that week the shop was closed and do to missunderstandings and misscomunication. so our apologies for the inconvient for that day that was caused. it will be our pleasure to make sure clients are satisfied as well. id love to offer myself a free pedicure for the innconvience. please do contact us if you would like to. sincerely, Nena Navarro. god bless you!

Absolutely, my pleasure to make sure you’re looking radiant✨