Thank you for your feedback. We sincerely apologize again for the experience you had—it’s never our intention to fall short of expectations. We’re glad we had the opportunity to speak with you personally and work through the issue. While we were under the impression things were resolved, we respect your decision to share your experience publicly and will use it as a learning opportunity to prevent similar situations in the future. Thank you again for your honesty. If there's anything more we can do, please don’t hesitate to reach out directly.

Thanks for the coment hope see you again. Have a wonderful day