Hi Jessica Lopez, I sincerely apologize for the frustration and inconvenience. This morning, I had an unexpected family emergency and reached out as soon as I could to let you know I wouldn’t be able to make it. I completely understand how disruptive this was for you and your son, and I take responsibility for not handling the communication better. As a single-person business, I care deeply about reliability and my clients’ trust, and I’m making improvements so that if something urgent ever comes up again, I can provide clearer updates right away. Thank you for your feedback and understanding. Sincerely, Nico

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