Hi Jabrecia, thank you for taking the time to share your feedback. I want to sincerely apologize for the inconvenience and frustration you experienced. Unfortunately, I was unexpectedly very sick that day and did not have the chance to block off my calendar, which was truly an oversight on my part. Please know that I never intentionally miss appointments, as I take great pride in my commitment to every client. After I became aware of the situation, I immediately reached out to offer gas money as compensation for your time and also expressed my deepest apologies. Your time is valuable, and I understand how frustrating it can be to feel let down. I’m committed to learning from this experience and ensuring it never happens again. Thank you again for your feedback, and I wish you all the best moving forward.