Thank you so much for taking the time to share your honest feedback. I sincerely apologize that your experience did not meet your expectations, and I truly wish any concerns had been mentioned during the appointment so I could have addressed them immediately. To clarify, this appointment was my last of the day, and I did step outside briefly twice—each break lasting less than five minutes. Regarding the hair color, the appointment details did not specify a color preference. I confirmed the color based on previous communication with the client’s mother, referencing the shade she identified as her natural hair color being #2 from the prior style. I always review appointment details beforehand to ensure I have the correct supplies and hair color, and I apologize for any miscommunication regarding this. Before the appointment, I mentioned to the client’s mother that the style would be completed around 11:30 p.m., being I started at 7:00 p.m., and the final completion time was 11:38 p.m. I also apologize for any discomfort caused by the tightness of the braids. Since the client appeared comfortable and was resting during the service, I was unaware that the braids were too tight. That is my oversight, and I will make sure to communicate more closely with clients moving forward to prevent this. For future appointments, please don’t hesitate to speak up during the service if you experience any discomfort Warm regards, Styl'd by AyanaMar1e

Yes her appointment was pushed back due to my hair order for my boho hair not arriving the previous day as scheduled *it’s stated on all social medias that my boho hair is ordered from a vendor and takes about 3 days for shipping* My apologies if missed, but as regular people hairstylist are also human. I had an unexpected family emergency last minute and had to tend to my daughter. I was not ignoring her calls , soon as I had a way in getting in contact with the client I contacted her and sent her deposit back instantly! before she even asked for it back, so deposit send back wasn't delayed nor denied. And the comment about me conducting my business in the “hood” I’ve never had any complaints about the location due to it being a calm and quiet neighborhood regardless of the looks. I apologize for your disappointing experience and any inconvenience I caused🤍