Fresh Kills Barbershop

Hello Lisa, Thanks for the stellar review. Very insightful. Let us give some context as to why you felt the need to leave a 1 star review and comment that “Alexis was extremely rude”. You made an appointment for your son on 10/20 @ 4:45pm with Alexa in which you did not show up for. Our cancellation/no show policy is clearly stated in the booking process which also includes a pre authorization of your card on file to charge the you full amount of the service booked in the event of a no show. Keep in mind Booksy sends multiple confirmation/reminders regarding your appointment time and date. On top of that Alexa even reached out at the time of the appointment via text to alert you she was ready. We hold ourselves to a high standard and accountability when it comes to our clients time and we expect the same in return. No showing an appointment not only takes money out of our pocket but also denies another client of being serviced at that time. Trust us, we’d much rather have given your son the haircut rather than charge you for it but that is our policy. Also, Alexa was far from rude and handled the situation with nothing but professionalism.