NiBZ Nails

Dear Shamira, Thank you for being a loyal customer at our salon and for taking the time to share your feedback. We value your patronage and appreciate the opportunity to address your concerns. We understand your frustration and sincerely apologize for the experience you had during your recent visit. Our priority is always to provide the best possible service while ensuring the safety and well-being of all our clients. During your appointment, Juanita noticed a potential medical condition on your toes that we are not equipped to treat. Out of an abundance of caution and to prevent any risk of infection to both you and our other clients, Juanita recommended that you seek medical advice from a healthcare professional before proceeding with the service. This decision was made in the best interest of your health and safety. We truly regret any inconvenience this may have caused and understand how disappointing this situation must have been. However, our policy is to prioritize the health and safety of all our clients, and we hope you can appreciate our commitment to upholding these standards. We would be happy to discuss this matter further or explore other options for your future visits. Please feel free to reach out to us directly so we can ensure a better experience moving forward. Thank you for your understanding.

Hi Jacqueline, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found Solace to have an inviting atmosphere, and that Juanita was able to transform your nails and make you feel like a new person. We take pride in providing excellent service to our clients, and it's great to know that you found us to be a true gem in the heart of West Philly. We appreciate your recommendation and look forward to providing you with the same level of service in the future. Thank you again for your support! Sincerely, Solace Team!