Hello Ms Mikayla. I don’t understand your concerns and I wish you had brought them to my attention prior to posting this review. You’ve been a returning customer so you just understand how perplexing I find your review. I'm a five-star hair braider who works hard and efficiently to provide my customers value for their money. All of my clients are aware that I am upfront about my prices. That being said, Ms Mikayla, you were not present at your son’s appointment, but his father was. Before your son sat on my chair, I told his dad my fee up front and he agreed to it. When I noticed how tangled his hair was after he had sat in my chair, I informed his father about the tangled hair and he said it was because it was a last-minute appointment and that he had only traveled into town to surprise his kid; that was why he wasn’t well prepared i.e his hair wasn’t detangled prior to the appointment. I told him it’s either his hair is properly detangled or he pays for detangling services. (fees listed on my booking site for extra services such as detangling). He stated that he was okay with the upcharge associated with detangling services. They were delighted and content with my work. Hair came out beautiful & nice as always, and I even got a tip from him. He didn't voice any complaints at all after the service was rendered. I sent images of his hair & he replied,“We love it.” Your review is misleading,Extra service fees are clearly listed on my website. Have a blessed day.