Hi Tommy, I truly apologize for the inconvenience and frustration this caused. I understand how valuable your time is, especially with a 30-minute drive. I did respond to your calls and messages as soon as I could, and I completely understand how it still felt unprofessional on your end. I take full responsibility for not updating my availability in the app before going out of town. I’m currently working on making sure my contact info and calendar are always accurate moving forward. If you’re open to it, I’d love the opportunity to make this right with a free haircut for your kid next time you’re available. Thank you for your feedback — it’s helping me improve. — Jaden Pierson