Hey Troy, I truly apologize for missing your appointment and for the inconvenience it caused. That morning I had an unexpected personal situation that prevented me from showing up, and I take full responsibility for not reaching out sooner. This isn’t the level of service I aim to provide, and I completely understand your frustration. I’d love the chance to make it right — please reach out if you’re open to rescheduling, and I’ll make sure your next experience is a 5-star one.