Goodmorning, You were 25 Minutes Late to your appointment. Gera was booked up for the rest of the day and unfortunately could not fit you in anymore or else he would be late to his other appointment for your mistake, so he offered to have someone else take care of you. We apologize for the inconvenience, but our barbers dont get payed hourly so we cant stay waiting. We have 15 minute grace periods and you missed the deadline. We appreciate you for your business and believe this was a misunderstanding, our barbers had no ill intent but its how our business must run.