Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, as clear communication is vital to a successful cut. The success of a detailed service, like the high taper you requested, depends on a focused consultation. While we noted your visual confirmation, the use of headphones and minimal verbal interaction made precise refinement challenging. Moving forward, we will ensure all clients are asked to remove headphones to confirm every detail. We must also stress that consistent, upright posture is essential for achieving perfect symmetry and clean lines; a steady head is the greatest aid in that process. Clarifying Technique and Feedback • Hairline: Our professional policy is to preserve the client’s natural hairline, which we did to support better longevity and maintenance. Stepping back to assess the cut is a standard quality control practice used to ensure precision. • Enhancements: Enhancements are temporary and cosmetic. They are designed to wash off and will naturally lift faster when scrubbed. • Immediate Feedback: We strongly encourage all clients to voice any concerns immediately when handed the mirror. This provides the opportunity for us to make real-time, on-the-spot adjustments to ensure you leave satisfied, and we regret missing that chance to accommodate you directly. We wish you well in finding a barber whose style and communication perfectly match your needs. Sincerely, Dinero

Thank you for taking the time to share your feedback regarding your recent service. I take all client comments seriously and use them to continually improve my standards. Im disappointed to learn that you were ultimately dissatisfied with the results, particularly concerning the clipper sharpness. During your service, I specifically checked in to ensure the pressure and comfort level were acceptable, and you confirmed that everything was fine at that time. I regret that this concern was not brought to my attention during the service or immediately afterward. Providing timely feedback is crucial, as it allows me to address and resolve issues instantly to ensure your complete satisfaction. Sincerely, Dinero