We truly understand how frustrating it is to have your appointments rescheduled. It’s extremely rare for a client to be rescheduled three different times, each due to a separate technician unexpectedly calling out sick on the exact day of your appointment. We’ve extended a discount as an apology today, a free lash lift, and we’d also appreciate it if you could let us know which front desk team member came across as rude ( we have not received that feedback from any other client ) so we can address it directly. Our salon is maintained to the highest standards. It is professionally cleaned on a regular basis and has passed multiple inspections by TDLR without issue, lying about cleanliness is considered defamation under the law. Texas Civil Practice & Remedies Code §73 Of course, we value your business, but we also understand if you’d prefer to find a new salon moving forward.