Hi Lyle, First of all, we sincerely apologize for what happened. We fully acknowledge our fault in both organization and customer service, and we completely understand your frustration. This is not the standard we want to deliver at our barbershop. We would like to make it up to you by inviting you back and ensuring that your son receives the service he deserves—this time free of charge. We also want to kindly clarify an important point: in Booksy, when the service is for a child, the profile should ideally be under the child’s name rather than the parent’s. This helps us avoid confusion and ensures a smoother and more personalized check-in experience. Thank you for your honesty in sharing your experience. We are committed to improving and hope to have the chance to serve you better in the future.