Frequently Asked Questions
Want to know how Booksy works? Here is the place to get all of the answers to our most frequently asked questions.
- 6 Ways to Get More Reviews for Your Business on Booksy
- Can I mark a free time between services?
- Can I group my services into categories? (Hair treatment, facial treatment, body treatment etc.)
- Do I always have to define the price of my services?
- How to define a service if it’s price or duration time depends on a few factors (such as hair length or condition of hair)?
- Can my employees also manage calendars and appointments on their smartphones?
6 Ways to Get More Reviews for Your Business on Booksy
When it comes to booking more clients for your business, nothing says more about your business than the customer reviews on your profile. Many times, it’s the first place people check, even before looking over your prices.
In fact, as many as 90% of potential customers were affected by a business’s positive online reviews, and 86% were impacted by negative online reviews.
In short, your business needs more reviews—but how do you go about getting more? Below, you can find our six simple tips for increasing the number of reviews your business gets.
- Wow Your Clients
First and foremost, you want to provide your clients with such an impactful experience that they’re eager to sing your praises to anyone who will listen. Treat everyone like your top customer and cater to their individual needs as much as possible.
The better you make them look, the better they’ll make you look. It’s that easy!
- Remind Your Clients—and Your Staff—About the Value of Reviews
Make sure your clients know that you want to know both how their appointment went and if you could do anything better next time. Drive home how important their genuine feedback can mean to your success in the community and in the industry overall.
More importantly, remind your staff to routinely ask clients to leave reviews, particularly the ones who seem overjoyed at the experience. Since they have an established rapport and closeness with clients, they can be more successful in persuading someone to leave a review.
An average 5-star rating lets Chicagoland clients know they can trust AlexanderDaBarber
- Make Clients Want to Leave Reviews and Employees Want to Get Reviews
Implementing a simple system of rewards helps motivate employees to ask clients for reviews and clients to leave reviews. Maybe this comes in the form of offering a discount on their next visit, a free hot towel shave, or a wash and blow dry—whatever little perk you can afford can go a long way with your clients.
Try to create some sense of urgency in your staff as well. Maybe it’s a monthly competition and whoever gets the most reviews gets an extra paid day-off or a $50 bonus. You know your staff best. Figure out what would motivate them to pick up the pace and put on that extra little bit of charm with each client.
- Share Your Best Work on Social and Link to Your Best Reviews
Post pictures of your best work on your social media accounts along with a caption featuring a snippet of a favorable review. Link back to the review and inform your other followers that if they want a featured shoutout, all they have to do is leave a review of their experience along with pictures of their finished look on their account and tag your business.
Sharing positive reviews lets new clients know you already make your existing clients look and feel great
Sharing reviews is even easier with Booksy, which enables you to share a review of your services from Booksy directly onto your social media accounts.*
*This function is currently only available on the Android version of the Booksy app.
- Put Signs in Common Spaces Reminding Clients to Leave Reviews
On the front door of your business, at the cash register, at any such commonly used and seen area in your business, post some kind of sign reminding clients to leave a review of their experience at your business.
To give your clients an extra nudge, you could even include some incentive on the signs, like “For 15% Off Your Next Visit, Let Us Know How We Did!”
- Remind Clients to Leave Reviews After Their Appointments
For clients, it’s very easy to forget to praise the professionals who polished their appearance or helped ease their achy backs with a soothing massage. Don’t let that be the case.
With Booksy’s business management tools, you don’t have to worry about it. We send automatic email reminders and push notifications encouraging the clients who booked with you on Booksy to leave a review.
This way, you don’t have to invest more time into following up with each and every client after their appointment. With Booksy, you can spend that time seeing more clients.
Clients who self book with Booksy receive automatic review requests after finishing their appointments
By following these six simple steps, you’ll be on the path to increasing the number of positive reviews for your business and improving your online reputation.
Can I mark a free time between services?
Those two basic functionalities optimise your time and allow you to take care of more customers at the same time and get more daily profit!
Padding time is the time before/after the appointment that is unavailable for booking. The purpose of it is to prepare yourself or prepare resources for the service or to clean up the place after the appointment.
Processing time, however, is time of the service available for other clients to book. It allows to create bookable space during single service.
Can I group my services into categories? (Hair treatment, facial treatment, body treatment etc.)
In App –After adding all of the services you can group them in a very easy and convenient way. Enter the name of the category, for example; beautician, hair stylist, etc. Press your finger on the service (till the background changes its color) and then drag the service to the chosen category. In the computer – it works as in the app but instead of pressing the service with your finger you drag it with a mouse.
Do I always have to define the price of my services?
No, you don’t always have to define the price of your services. You can select the option “don’t show”, and your prices will not be shown to customers. Or you can enter “varies” or “differs” for the price. We do recommend however, that you show the price of your services or at least set a price range. For many customers the price of the service is a very important factor in choosing which business to patronize.
How to define a service if it’s price or duration time depends on a few factors (such as hair length or condition of hair)?
You can differentiate a general service when the time in performing them differs. For example, one service can be listed as “long hair cut” and another one listed as “short hair cut” to account for the different duration time of the service. If the duration time of the service is the same but the price is different, you can mark the price as “differs” or “varies”.
Can my employees also manage calendars and appointments on their smartphones?
Yes, if the owner of the account gives them access to BooksyBiz they can check bookings, calendar, and change working hours and set their leaves from Android or iOS system.
Can I set different working hours for all of my employees?
Of course you can. Each employee can have different working hours. Each employee can be listed as “Staff” and you can enter the working hours associated with each employee.
If an employee works different shifts, but has the same work hours every day, (e.g. every Monday the employee works between 9 A.M. and 3 P.M., and every Tuesday between 1 P.M. and 8 P.M., etc.), then these work hours can be set automatically within the app, by selecting specific work hours for a given employee.
Application: Business profile → Staff members → Working hours
If an employee’s schedule varies each day or they have certain days off, then you have to set their work hours online via app or our web version at biz.booksy.net
You have to enter the Calendar feed and „block” the specific hours of this employee (or employees) who don’t work. You have to select the range of hours of a given employee by specifying the hours at which the employee will be unavailable to customers.
By defining work hours for employees, customers can only select the appropriate hours during a given work day where the employee is available.
Can I assign an employee to a certain service or category?
Yes, you can assign each employee to a certain service or all services offered by your business. However, you cannot assign them to a category but you can assign them to each service from the category, to obtain the same result as assigning them to a category.
In the Business Profile, under the Staff category you can manage the staff employed in your salon. If you are the only staff member you still need to update the hours that you are available for appointments.
- add or remove a staff member;
- assign a staff member to chosen services;
- input his/her time off;
- see appointments and commissions assign to chosen employee;
- assign him/her specific working hours, if they differ from the working hours of your business. It is important to check these times for each staff member. Appointment times directly relate to the times set in this area.
Can I send messages to the specific groups of customers?
Yes. You can now send message blast to the specific groups of customers in just one go (for example new customers, most loyal clients or slipping away clients etc.) – it’s really convenient but most importantly, it saves your time.
Can my business profile be added to more than one category?
Yes. You can choose any number of categories for the business. For example, if your business offers hairstyling and massages, then you can select these two categories. Then, your business will be listed in both of these categories in the basic application window. (We recommend listing your business in the categories of your core services, not supplemental services.)
Business category – check all options that your business specialized in. For example, if you’re offering hairstyling and massage services – check both of them.
If your specialization doesn’t match any of the categories, add your business to the “other” category or suggest your category to our customer service department: firstname.lastname@example.org
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