Calendar & Appointments
How can I invite my clients to book me using Booksy?
You’ll find the “Invite customers” option in your profile, in the Marketing tab. This function allows you to send invitations via e-mails, text messages (SMS) or Facebook. You can use the default invitation text provided by us or edit it and create your own invitation.
Can I see Resource availability before assigning it to an appointment?
Yes. Sometimes two or more employees provide services using the same Resource (a massage bed, a tanning bed, a nail bar etc.). It is important to check if the Resource will be in use before booking an appointment.
Can I mark a free time between services?
There are two setting that can help you ensure you get the time you need in between appointments. If you want to a specific amount of time after particular services use Padding Time. Under the settings for each service you can adjust how much time before and/or after the appointment you want to be unavailable […]
How will I know if my clients have left me a note when booking their appointments?
Every time your client adds a note for you when booking a service, the notification icon appears in your Calendar – next to the appointment. Just click the icon to read the additional info.
I am planning a vacation or a leave – how do I mark this time off in my calendar?
In your Booksy app you can set full day off for you and your staff. In “Business profile” option find the “Staff members” tab. Click on the appropriate Staff member and select “Upcoming time off”. Enter the “Add time off” and mark days during which you are planning to be on vacation or away from […]
During my day I have a break when I close my business for a while. How can I display this on my Calendar?
Booking reserved time or blocking out time between your services is possible in three ways: Adjust your Business Hours to include a break for any days you would like You can add “unavailability” to your calendar; this time in your calendar will reserved and clients won’t be able to book. You can schedule automatic breaks […]
Can I reschedule an appointment if I have an emergency and cannot perform the service?
Yes, you can propose a new time for the appointment. From your Calendar select the booking you wish to reschedule. The details of the booking will be displayed and you can then change the date/time of the appointment. Your customer will be notified of the change and the new appointment will be placed on your […]
Does Booksy send customers reminders of their upcoming appointments?
Booking reminders are sent 24-hours before the visit via a text message. These messages are sent at no cost to Booksy Providers.
Can my customers schedule appointments in Booksy calendar for a few months in advance?
Yes, your customers can schedule appointments up to 1, 2, 3, 6, 12, 24 months in advance, depending on your account settings. You can change your booking lead time settings under the “settings” tab and clicking “Booking settings”.
Can my customers cancel or reschedule an appointment at any time?
Yes, your customer can either cancel or reschedule their appointment if they need to, by selecting their scheduled booking in the app. In this case, your business receives a notification of the appointment change and the time slot in your calendar becomes free. You can also change the cancellation period. To change this setting, enter […]