The hair house

I’m sorry to hear about your recent experience. We aim to offer fair and timely service to everyone, but delays can happen, particularly during busy times. When clients arrive late, it impacts the schedule for everyone, which can be frustrating. We inform clients of expected wait times so they can plan accordingly or reschedule. As it was your first visit, we didn’t have your information on file, which might have contributed to the inconvenience. Everyone is treated equally, whether they’re new clients or regulars, and we don’t prioritize friends or family over other clients. When we’re running behind, some clients choose to wait in their cars or go for a coffee, but all clients are seen in the order they are booked not arrive . Thank you for your feedback; we will use it to improve our service.

Thank you!