Timeless Hair Club

Thank you for sharing your feedback. We sincerely apologize for the miscommunication and the disappointment you experienced during your visit. We understand how frustrating it must have been to not be notified about the change in your stylist in advanced to your booking, especially after specifying exactly how you wanted your haircut. We take your concerns seriously and are going to review our booking and communication process to ensure this does not happen again in the future. In regard to the haircut, we deeply regret that it was not what you had hoped for. Our goal is always to provide our clients with the best service and results. We would love the opportunity to provide you with another service. Your comment about pricing is also noted, however, we ensured to charge you the exact cost of the initial chosen hairstylist in order to maintain transparency and fairness. Again, we apologize for your experience and appreciate your feedback as it enables us to provide maximum satisfaction to our clients. If you would like to discuss this further, please do not hesitate to reach out to us directly.