Kings Barber & Beauty (Jelani)

I appreciate you taking the time to leave a comment in regards to your unfavorable experience. I apologize for rescheduling your appointment, if I am correct, I rescheduled your appointment a week in advance through the Booksy app as well as a detailed description as to what prompted the rescheduling of your appointment. I also understand that it impacted you personally in ways that go beyond my opportunity to provide service. Unfortunately during the time that your appointment was scheduled I lost a sibling in their early thirties to cancer, we also lost one of our barbers that works in our shop the very next day. he was an awesome person, friend, and barber. In regards to your deposit that was paid, it should have been refunded within 5 to 7 business days from Booksy. When an appointment is marked a reschedule within the system and not categorized a no-show your deposit is refunded. I do not have any ability to charge for any services that were not provided without authorization and a signature. I have been a local business owner within the greater San Antonio area for 7yrs, I have grown a great clientele by servicing new clients, I appreciate every client I service! I have never took advantage of any of my clients and I never will. Please be on the lookout for your refund, if you do not see it there please feel free to reach out to me a gain and I will do all i can you ensure that you are refunded immediately.