Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations, as I always aim to provide quality service and care throughout every stage of the loc journey. During our consultation, we discussed different sizing options, and a test twist was performed and approved. I originally blocked off two full days for your installation in preparation for a smaller Microloc size. However, on the first day of service, you requested a larger size. I respectfully advised that the size you were requesting would not typically be considered standard Microlocs and may not provide the long-term results you were seeking. I checked in multiple times during the service to confirm your comfort with the size and even offered to adjust or restart the grid before completion, but you chose to proceed. After expressing concerns about the front, you returned on the second day and we revised the front sections to a smaller size. During that session, you opted to part your own hair, and I continued to work with care while honoring your preferences. While I provided professional recommendations throughout and did my best to accommodate your choices, I’m sorry to hear that you’re still dissatisfied. Your feedback is appreciated, and I wish you all the best as you continue your loc journey.